Fix issues when you pay for Google products & services

You might need to fix a problem with your payments profile if you:

  • Have bug when you lot pay for Google products
  • Go an error message

Detect the consequence you experienced below.

Payment method declined past issuer

Of import: Your payment issuer is the banking concern or company that issued the payment method y'all try to use. This may exist the banking concern that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired bill of fare"

"[Your payment issuer] declined your payment"

To set the issue, select a different payment method or endeavor the following:

  • Make sure your payment method is upward to date. If information technology isn't, update it in Google Pay. Then endeavour your purchase again.
  • To make the purchase, brand sure you lot take plenty money in your account.
  • If you still have issues, contact your issuer to check if there'southward a problem with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If yous become this error message, we can't take your payment because:

  • We saw a suspicious transaction on your payments contour.
  • We need more than info to protect your account against fraud.
  • For European users only: We need more info to comply with EU law.

To fix the result, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier y'all tin purchase anything through your Google Account, you must verify your identity.
  3. Make sure your name, address, and payment info are upward to engagement.

"Your transaction tin can't be completed"

If you're asked to provide more info after you get this bulletin, follow the on-screen instructions.

If you're not asked for more info:

  • Effort a different payment method.
  • Cheque whether the billing address for your payment method, such as a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction again.
  • If you're on an app: Effort to pay on the product website instead. If you're on the website, endeavour the app.
  • If you buy on Google Play: For suggestions, check Fix payment issues on your account.
  • If you use the guest checkout on the Google Store: Sign in to your Google Account. If you don't have one, create an business relationship first.
  • If you use an eligible Android phone and pay by credit carte du jour: Ready up a payment method for contactless transactions.
  • If you pay with a credit menu: Contact your depository financial institution or fiscal institution about this transaction.

"Can't redeem your gift card due to an issue with your account"

To fix the issue:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Before yous can buy anything through your Google Account, you must verify your identity.
  3. Make sure your proper noun, accost, and payment info are upward to date.

Payment issue with Google Workspace business relationship

"This transaction couldn't exist completed. Contact your Google Workspace ambassador to fix it"

If you buy a Google product or service and get this error message, information technology ways that your visitor or school set up upward your account.

To resolve this outcome, contact your Google Workspace ambassador.

Tip: If you're an administrator, acquire how to fix the billing issue.

Find your administrator

Your administrator might be:

  • Someone in your IT department or help desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave y'all your username.

Ineligible or grayed-out credit or debit card

Bill of fare is grayed out & needs verification

Your card was reported equally stolen if:

  • Your menu is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Business relationship's payment methods."

Before you tin utilise it again, you lot must verify the card.

  1. Become to pay.google.com.
  2. Sign in to your account.
    • If you lot accept multiple accounts: Sign in to the account with the grayed-out bill of fare.
    • If you lot don't use pay.google.com: Go to your account'due south "Payment methods" page.
  3. Click Payment methods.
  4. Side by side to the card that says "Verification needed," click Verify and then  Get code.
  5. You lot can find a temporary hold of less than $1.95 USD on your carte du jour statement chosen "GOOGLE." The verification code is the last 6 digits.
    • Yous should get the code right abroad, merely it can take up to seven days to go the lawmaking.
  6. To complete verification, render to your account and enter the 6-digit lawmaking.

Card is grayed out & is ineligible

If your card is grayed out and yous get a message that your bill of fare is ineligible, you tin can't apply your bill of fare for this purchase. Attempt to brand the purchase over again with a different carte.

If the card y'all want to utilise isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

Contact us for help

Was this helpful?

How can we improve it?